Return & Refund Policy
Your satisfaction is our priority. Review our return and refund policy below.
Returns & Exchanges
We offer a 7-day return and exchange window from the date your order is delivered.
To be eligible:
- Items must be unused, unworn, and in original condition
- All original tags and packaging must be included
- Proof of purchase is required
Free Returns & Exchanges
We provide free returns and exchanges for all orders within the United States and Canada.
To start a return or exchange, contact:
hf@harlanforge.com
Include:
- Order number
- Reason for return or exchange
Once approved, return instructions will be provided.
Refunds
Once your return is received and inspected:
- Approved refunds are issued to the original payment method
- Refunds are processed within 5–10 business days
Please note: Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect:
- Contact us within 7 days of delivery
- We will resolve the issue promptly at no cost
Non-Returnable Items
We do not accept returns for:
- Final sale items
- Gift cards
- Personalized or custom products
Exchanges
We offer free exchanges.
If you'd like a different size or item:
- Request a return first
- Place a new order once your return is approved